P. Kamaraja Pandian, Dandi Gunashekar, Prem Kumar, Arun Kumar Yadav 02 7(1) The history of egovernment services dates back to the 1990s when governments began adopting digital technologies to improve public administration and offer services to citizens more efficiently Initially egovernment systems were designed to automate administrative tasks making government services more accessible and reducing the time and cost of manual processing However these systems were often limited in their scope and they struggled with providing personalized services managing large volumes of data and integrating various government departments Despite progress traditional egovernment systems were often criticized for being inflexible inefficient and unable to respond rapidly to changing needs The traditional egovernment approach often relied on static formbased systems where citizens had to interact with government websites to complete transactions or submit requests These systems lacked interactivity adaptability and the capacity to handle complex queries or offer tailored services Additionally many government agencies still operated in silos making it difficult for citizens to access comprehensive services from a single platform Traditional systems were also often plagued by issues related to data security privacy and digital divide leaving certain segments of the population underserved Artificial Intelligence AI presents an opportunity to revolutionize egovernment services by addressing these limitations AI can enhance the efficiency responsiveness and accessibility of public services Through machine learning natural language processing and automated decisionmaking AIpowered egovernment systems can provide personalized realtime services improve data analysis and foster greater citizen engagement AI can also integrate disparate government systems enabling seamless service delivery across different departmentsThe motivation behind this transformation is to provide more efficient usercentric government services that reduce costs and enhance citizen satisfaction The proposed AIbased egovernment system aims to overcome the limitations of traditional systems offering more accessible personalized and efficient services while improving governance transparency and responsiveness to the needs of citizens Copyright (c) Journal of Science Engineering Technology and Management Science. All rights reserved 2026