Dr.M.K.Jyothi, Kanukanti Bharath, Katamoni Shashank Goud, K.Sai Sumanth, Kola Gopichand, Kulla Arun 03 07 The first fundamental necessity of a person is always to possess a home Housing is also considered as a significant sector of the national economy which assesses the level of living and economic status of the country The bank could provide house loans at a reduced rate to entice clients This research is based on the customer decision reasons issue and knowledge regarding housing loan The study is conducted to analyze the customer happiness banking rating of the consumers in the dimension of Housing finance firm and to determine the elements impacting the customers satisfaction level towards the home loans given by Bajaj housing finance The present research seeks to identify the elements affecting the consumer towards happiness on house loans and to investigate the link between the important aspects influencing customer satisfaction and the banking rating For this objective 170 respondents were selected as sample for the research to collect the desired information Data are acquired by survey using questionnaire approach The study is beneficial for the staff and researchers to understand the customer satisfaction during purchase of house loan and issues experienced by the client during processing of loans and repayment Copyright (c) Journal of Science Engineering Technology and Management Science. All rights reserved 2026