Article
A STUDY ON EMPLOYEE GRIEVANCE AT ULTRATECH CEMENTS
This study investigated the effectiveness of employee grievance handling mechanisms at UltraTech Cements by surveying 100 employees across various hierarchical levels. The research employed a structured questionnaire to capture demographic information, grievance experiences, reporting methods, perceived procedural clarity, and satisfaction with outcomes. Findings revealed that 60.0% of employees had encountered at least one grievance, with interpersonal conflicts (30.0%) and compensation issues (25.0%) as the predominant complaint types. Verbal reporting to immediate supervisors emerged as the most common channel (40.0%), while formal grievance committees were underutilized (15.0%). Although 75.0% of grievances were resolved within four weeks, one-quarter of respondents remained neutral or dissatisfied with procedural transparency and confidentiality. These results highlighted the strengths of timely resolution and managerial accessibility, but also exposed gaps in consistent policy communication and professional handling
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